As a premium Gold key member you will find a number of inquiries in your message inbox. Now these inquiries can be categorized in to two types.
Type A are those Inquiries; which are totally related to your products and the buyers seems interested as they ask you the proper order details and other specific points.
Type B are those Inquiries; which you do not find related to your products but often it seems like a general query from the buyer. Now these inquiries are the results of those buyers who tend to send emails to the suppliers on daily basis just to get the price differentiation on the product they are looking for.
Action Plan:
1. Always make sure that you have read all the inquiries coming into your inbox, because you never know which can bring an opportunity for you.
2. Try to attempt those inquiries first which are more relevant to your product.
3. Never count the Type B inquiries as a spam or Junk.
How to get the response from the buyer who has inquired you?
Step 1: In reply to the inquiry send a buyer very precise and brief email. Asking only related and specific points
What to mention in your first email?
1. Give a precise introduction of your company.
2. Only ask the relevant query making sure that you are answering to the buyers.
3. Do not mention prices of your product in the very first email.
4. Provide your proper contact details and ask the same from the buyer.
Step 2: If there is no reply from the buyer, send them email again use shorter and better subject this time, Remind the buyer about your first email.
Step 3: Send one last email to the buyer and make sure this time you enclose the buyer’s inquiry and ask him to respond.
Step 4: Call the buyer on his given details. Contacting via call is important. If you found no details of the Buyer, ask your DRM (Account manager) to do it for you.
Step 4: Once you have gone through all the above three steps and you found that there is no response from the particular buyer. Take your DRM in loop and let him help you.
The most important thing is that you stay in connection with your DRM (Account Manager). You can keep your DRM in the cc while sending emails to the buyers. So that he can also see the activity and if needed can take the follow up on your behalf.
贊
