1.向長期客戶推銷新產(chǎn)品?
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??I?enclose?an?illustrated?supplement?toour?catalogue.?It?covers?the?latest?designs?which?are?now?available?from?stock.?We?are?most?gratified?that?you?have,?for?several?yeas.?Include?a?selection?of?our?products?in?your?mail-order?catalogues.?The?resulting?sales?have?been?very?steady.?We?believe?that?you?will?find?our?new?designs?most?attractive.?Theyshould?get?a?very?good?reception?in?your?market.?Once?you?have?had?time?to?study?the?upplement?,?please?let?us?know?if?you?would?like?to?take?the?matter?further.?We?would?be?very?happy?to?send?samples?to?you?for?closer?inspection.?For?your?information,?we?are?planning?a?range?of?classical?English?dinner?services?which?,should?do?well?in?the?North?American?market.?We?will?keep?you?informed?on?our?progress?and?look?forward?to?hearingfrom?you.?隨函寄奉配有插圖的商品目錄附頁，介紹最新設(shè)計的產(chǎn)品。貴公司的郵購目錄多年來收錄本公司產(chǎn)品，產(chǎn)品銷售成績理想，特此致以深切謝意。最新設(shè)計的產(chǎn)品巧奪天工，定能吸引顧客選購。煩請參閱上述附頁，需查看樣本，請賜復(fù)，本公司樂意交勞。?本公司現(xiàn)正設(shè)計一系列款式古典的英國餐具，適合北美市場需求。如感興趣，亦請賜知。?愿進一步加強聯(lián)系，并候復(fù)音。?
??2.?為商貿(mào)指南兜攬廣告?
??Thank?you?for?your?business.?You?arecurrently?represented?in?our?directory.?This?is?the?only?directory?of?its?kind?which?reaches?all?companies?in?the?building?and?construction?industry?in?the?UK.?Advertising?in?our?directory?was?a?wise?move?on?your?part.?We?are?currently?compiling?a?new?edition?of?the?directory?which?willbe?published?in?April?1995.The?new?edition?will?be?expanded?to?include?major?manufacturers?of?plumbing?equipment?in?the?European?Community.?For?proper?coverage?in?the?directory,?you?ought?to?appear?in?more?than?one?category.?If?you?do?opt?for?a?multiple?listing,?you?will?be?ableto?buy?space?in?additional?categories?at?half?price.?You?can?be?assured?that?the?new?edition?will?be?on?the?desks?of?allthe?major?decision?makers?in?the?building?and?hardware?trades.?Please?complete?the?enclosed?form?and?return?it?with?the?appropriate?fee.?Thanks?again?for?your?business.?衷心感謝惠顧。貴公司商號已刊登在本公司的商貿(mào)指南中。該指南乃唯一覆蓋英國全部建筑公司的刊物，在此刊登廣告確是明智之舉。?現(xiàn)下籌備1998年4月版?的貿(mào)易批南，新版會羅列歐洲貢同體的主要鉛管業(yè)制造商。為達到出色的宣傳效果，貴公司宜考慮在不同類別刊登廣告。如蒙惠顧，除首個廣告外，其余類別的廣告將可獲半價優(yōu)惠。?該指南將分送給所有建筑公司和五金器具公司主管。煩表填妥隨附表格，連同廣告費用一并寄回。?專此盼候佳音。?
??3.?請求客戶作推薦人?
??Thank?you?for?your?letter?of?2?November.?We?are?delighted?to?hear?that?you?are?to?pleased?with?the?refurbishment?of?your?hotel.?As?your?know?.in?our?line?of?work,?we?depend?on?good?,reports?about?our?projects?to?win?further?business.?Our?clients?always?shop?around?and?look?for?references?before?committing?themselves.?With?your?permission,?we?would?like?to?use?your?hotel?as?a?reference?when?we?discuss?similar?refurbishments?in?the?hotel?industry?.?Would?you?agree?to?our?suggesting?that?future?clients?should?call?you??It?would?also?be?most?helpful?if?we?could?occasionally?bring?a?client?to?look?at?your?hotel?.?We?would?,?of?course?,?stay?overnight?at?least.I'll?call?you?next?week?to?hear?your?reaction.?Thanks?again?for?you?kind?words.?從11月2日的來函得悉閣下對貴飯店的整修感到滿意，此消息對本公司實是一鼓勵。?設(shè)計行業(yè)重視聲譽，客人在選擇設(shè)計公司時必然會有所比較。如蒙允許，本公司欲請貴飯店作推薦人，證明有關(guān)整修的質(zhì)素。未知可否讓其他客戶來電垂詢??此外，如獲允準(zhǔn)間或聯(lián)同客戶前來參觀貴飯店整修，定必有莫大幫助。當(dāng)然，本公司會預(yù)訂房間，至少留宿一晚。
??4.?通知客戶價格調(diào)整?
??We?enclose?our?new?catalogue?and?price?list.?The?revised?prices?will?apply?from?1?April?1997.?You?will?see?that?there?have?been?number?of?changes?in?our?product?range.?A?number?of?improved?models?have?been?introduced.?Out?range?of?washing?machines?has?been?completely?revamped.?Many?popular?lines,?however,?have?been?retained?unchanged.?You?will?be?aware?that?inflation?is?affecting?industry?as?a?whole?.Ws?have?been?affected?like?everyone?else?and?some?price?increases?havebeen?unavoidable.?We?have?not,?however,?increased?our?prices?across?the?board,?In?many?cases,?there?is?a?small?price?increase,?but?in?others,?none?at?all.?We?can?assure?you?that?the?quality?of?our?consumer?durables?has?been?maintained?at?a?high?standard?and?that?our?service?will?continueto?be?first?class.?We?look?forward?to?receiving?your?orders.?謹(jǐn)謝上新的商品目錄和價格表。修訂價格定于1997年4月1日起生效。產(chǎn)品系列有一大革新，增加了不少改良的型號，扒出一系列新款的洗衣機，但許多款的開動號仍保持不變。通貨膨脹影響整個工業(yè)連帶令貨品價格上漲。雖然如此，本公司并未全面提升價格，調(diào)整幅度亦不大。?本公司堅守一貫信念，務(wù)求出產(chǎn)優(yōu)質(zhì)之耐用消費品，迎合顧客的需要。?謝謝貴公司多年惠顧，盼繼續(xù)合作。
??5.?說明價格調(diào)整原因?
??I?enclose?our?new?price?list?,?which?will?come?into?effect?,from?the?end?of?this?month.?You?will?see?that?we?have?increased?our?prices?on?most?models.?We?have?,however?,?refrained?from?doing?so?on?some?models?of?which?we?hold?large?stocks.?We?feel?we?should?explain?why?we?have?increased?our?prices.?We?are?paying?10%?more?for?our?raw?materials?than?we?were?paying?last?year.?Some?of?our?subcontractors?have?raised?their?by?as?much?as?15%.?As?you?know?,?we?take?great?pride?in?our?machines?and?are?jealous?of?the?reputation?for?quality?and?dependability?which?we?have?achieved?over?the?last?40?years.?We?will?not?compromise?that?reputation?because?of?rising?costs.?We?hope,?therefore?decided?to?raise?the?price?of?some?of?our?machines.?We?hope?you?will?understand?our?position?and?look?forward?to?your?orders.?現(xiàn)謹(jǐn)附上本公司新價格表，新價格將于本月底生效。除了存貨充裕的商品外，其余大部分貨品均已調(diào)升價格。是次調(diào)整原因是原材料價格升幅上漲10%□，一些承包商的價格調(diào)升到15%。?過去40年，本公司生產(chǎn)的機器品質(zhì)優(yōu)良、性能可靠。今為確保產(chǎn)品質(zhì)量，唯有稍為調(diào)整價格。上述情況，還望考慮。愿能與貴公司保持緊密合作。?
??6.回復(fù)感謝信?
??We?greatly?appreciate?your?letter?describing?the?assistance?you?received?in?solving?your?air-conditioning?problems.?We?are?now?in?our?fifty?year?of?operation,?and?we?receive?many?letters?like?your?indicating?a?high?level?of?customer?satisfaction?with?our?installation.?We?are?pleased?that?our?technical?staff?assisted?you?so?capably.?We?would?like?you?to?know?that?it?you?need?to?contact?us?at?any?time?in?the?future.?Our?engineers?will?be?equally?responsive?to?your?request?for?assistance.?If?we?can?be?of?service?to?you?again,?please?let?us?know.?Thank?you?again?for?your?very?kind?letter.?承蒙來信贊揚本公司提供的空調(diào)維修工程服務(wù)，欣喜不已。五年前開業(yè)至今，屢獲客戶來函嘉獎，本公司榮幸之至。欣悉貴公司識技術(shù)人員的服務(wù)，他日苛有任何需要，亦請與本公司聯(lián)絡(luò)，本公司定當(dāng)提供優(yōu)秀技師，竭誠效勞。在此謹(jǐn)再衷心感謝貴公司的贊賞，并請繼續(xù)保持聯(lián)絡(luò)。?
??7.?請客戶征詢其它公司?
??Thank?you?for?your?enquiry?of?5?May?concerning?silk?blouses.?We?regret?to?say?that?we?do?not?manufacture?clothing?to?your?own?designs?to?the?highest?European?standards:?Swan?Textiles?corporation?The?industrial?zone?Shekou?We?supply?the?factor?with?all?their?silk?materials,?I?enclose?a?swatch?of?our?stock?materials?for?your?examination.?Should?you?desire?any?of?these?samples?made?up?into?finished?products?,?we?can?supply?the?swan?factory?with?them.?We?hope?that?this?will?be?of?help?to?you?and?wish?you?every?success?in?your?business?dealings.?謝謝5月5月日來函查詢關(guān)于紆綢罩衫的事宜。?本公司只生產(chǎn)紆綢布料，供應(yīng)紡織品批發(fā)商和制造廠家，并沒有制造成衣，因而未能接受貴公司訂貨，謹(jǐn)致萬分歉意然而，本公司樂意推薦本地一家生產(chǎn)優(yōu)質(zhì)男裝的工廠，相信可按貴公司設(shè)計的款式制造符合歐洲最高標(biāo)準(zhǔn)的服裝：蛇口工業(yè)區(qū)天鵝紡織品公司。?該廠的絲綢布料全由本公司供應(yīng)，隨函了什樣本以供查閱，如貴公司認為適合，本公司樂意負責(zé)供應(yīng)所需布料。愿上資料對貴公司有所幫助。?謹(jǐn)祝生意興隆，事事順達。?
??8.?改善服務(wù)?
??Thank?you?for?your?letter?of?26?January.?I?apologize?for?the?delivery?problems?you?had?with?us?last?month.?I?have?had?a?meeting?with?our?production?and?shipping?managers?to?work?out?a?better?system?for?handling?your?account?.We?know?we?made?a?mistake?on?your?last?order?.?Although?we?replaced?it?for?you.?we?want?to?make?sure?it?does?not?happen?again.?We?have?devised?the?enclosed?checklist?to?use?for?each?of?your?future?order.?It?includes?your?firm's?particular?specifications,?packing?requirements?and?marking?instructions.?I?believe?can?service?your?company?better?and?help?you?operations?run?more?smoothly?with?this?safeguard.?Please?contact?us?if?there?are?any?additional?points?you?would?like?us?to?include.?感謝1月26日來信。對上月貴公司更換所需貨品，唯恐類似事件再發(fā)生，本公司生產(chǎn)、運輸和出口部經(jīng)理已商議制訂更有效方法處理貴公司事務(wù)，并為此特別設(shè)計清單。?隨信奉上該清單，供貴公司今后訂貨之用。當(dāng)中包括特殊規(guī)格、包裝要求和樗說明等欄目，相信此舉有助本公司提供更佳服務(wù)，促進雙方合作。如欲增設(shè)任何欄目于該清單上，懇求惠示。?
9.?拒絕客戶的要求?
??Thank?you?for?your?enquity?of?25?August.We?are?always?pleased?to?hear?from?a?valued?customer.I?regret?to?say?that?we?cannot?agree?to?your?request?for?technical?information?regarding?our?software?security?sysytems.The?fact?is,that?most?of?our?competitors?also?keep?such?information?private?and?confidential.I?sincerely?hope?that?this?does?not?inconvenience?you?in?any?way.If?there?is?any?other?way?in?which?we?can?help.?do?not?hesitte?to?contact?us?again.?8月25日信收悉，謹(jǐn)此致謝。?來信要求本公司提供有關(guān)軟件保密系統(tǒng)的技術(shù)資料，但鑒于同行向來視該等資料為機密文件，本公司亦不便透露，尚祈見諒。我真誠地希望這樣不會對貴公司造成不便。如需本公司協(xié)助其他事宜，歡迎隨時賜顧垂詢。?祝業(yè)務(wù)蒸蒸日上!
