如何成為一個好的雇主?
Everyday Etiquette for Office Life
What makes a good boss?
It's up to1 employers and managers to initiate the kinds of relationships they want with their employees and also to set the tone2 for employees' behavior. If the bosses are rude or officious3 with customers, then employees will be, too. If bosses treat employees and customers with fairness and respect, this, too, will reverberate4. Lots of bosses, though, aren't sure what's expected of them. Here are ten rules that will help a boss create a supportive atmosphere:
1.Take the lead. Bosses are supposed to set examples in all areas, from their work to their manners. Make sure you do this.
2.Show respect for all employees, regardless of gender, race, religion --or personality.
3.Respect employees' privacy. You may have to search an assistant's desk in his absence for a paper you need, and you certainly have the right to do so. But this doesn't give you the right to leaf through5 a checkbook6 or what is obviously personal correspondence7.
4.Give frequent compliment and praise. People perform better and more efficiently when they are encouraged, and your job as the boss is to be the main encourager.
5.Make sure your criticism is fair. It's easier to accept graciously8.
6.Respect other's autonomy9. Put together a good team and then let them do their job. Infantilizing10 employees by looking over their shoulders11 at every move often makes for a belligerent12, tense office environment.
7.Be available13. If possible, leave your door open at least part of each day. Answer your own phone. Be open to14 ideas, even when they're critical of how you run things.
8.Use the name your employees prefer. If your female secretary is elderly, or even if not, use the appropriate title(Miss, Mrs, or Ms.)
9.Show small courtesies15. You're the one with the power, thus it behooves16 you to extend small courtesies to make your employees more comfortable. When an employee comes into your office and needs to talk to you, ask her to sit down. When the employee leaves your office after a long talk, stand up to say good- bye. Shake hands and give a gracious welcome to an employee who's just returned from a vacation or from some other absence17.
10.Don't make employees your servants. Employees are there to work, not to do your every beckoning18. Get your own coffee, balance19 your own checkbook, and do your own holiday shopping.
辦公室的日常禮儀
如何成為一個好的雇主?
雇主和管理者要主動確定其與雇員之間應(yīng)建立何種關(guān)系，還要為雇員的行為定好基調(diào)。如果老板對客戶魯莽無禮或說三道四，那么雇員也會如此。如果老板對雇員與客戶公平、尊重，這同樣會在雇員身上得到體現(xiàn)。然而許多雇主并不清楚自己該遵守什么樣的行為規(guī)范。以下十條準(zhǔn)則會幫助雇主營造一種互助的氛圍。
1.身先士卒。雇主要在各個方面樹立榜樣，從工作到舉止。一定要做到這一點(diǎn)。
2.尊重所有的雇員，不管其性別、種族、宗教信仰——還是個性如何。
3.尊重雇員的隱私。你也許不得不在一位雇員不在時翻他的辦公桌找一份你需要的文件，你當(dāng)然有權(quán)這樣做。但是這不等于你有權(quán)翻閱人家的支票簿或私人信件。
4.經(jīng)常稱贊、表揚(yáng)雇員。當(dāng)受到鼓勵時人們會工作得更好、更有效。作為雇主，你的工作主要是鼓勵他人。
5.注意批評要公正。公正的批評容易讓人體面地接受。
6.尊重他人的自主權(quán)。組織一個好的團(tuán)隊(duì)，然后放手讓他們自己行事。不要把雇員當(dāng)小孩，監(jiān)視他們的一舉一動，那樣會造成一種敵對的、緊張的辦公氣氛。
7.讓雇員有機(jī)會接觸你。如果可能，每天將你辦公室的大門敞開一會兒。接自己的電話。虛心對待各種意見，甚至是批評你管理方式的意見。
8.用雇員喜歡的方式稱呼他們。如果你的女秘書比你年長，或即使不比你年長，使用合適的稱呼(小姐、夫人或女士)。
9.小事著眼，禮讓他人。你是有權(quán)之士，因此你應(yīng)該在小事表現(xiàn)出謙讓，讓你的雇員感到自在些。當(dāng)一位雇員進(jìn)入你的辦公室要和你談話時，讓她坐下。當(dāng)雇員和你長談之后要離開你辦公室時，起身道別。當(dāng)一位雇員度假或外出一段時間返回公司時，要與其握手，親切地表示歡迎。
10.不要把雇員當(dāng)作你的仆人。雇員是來工作的，不是來惟命是從的。你應(yīng)該自己去拿咖啡，自己結(jié)算自己的收入，自己為度假購物。
