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Close to the Customer

貼近顧客

The essential worker of the future will have one-on-one relationships with customers that keep them coming back.

未來的成功勞動者將與顧客建立一對一的關(guān)系，讓他們成為自己的回頭客。

Mr. Godin relates the story of a local supermarket manager who was transferred and then subsequently reinstated because of a customer petition. “The people who look at every interaction as an opportunity to add value and solve problems will be the most sought-after employees in 2025,” he says.

高汀講到一個(gè)故事：有家超市的經(jīng)理被調(diào)到其他崗位工作，但隨后又被調(diào)回來了，因?yàn)轭櫩蛡儗懥艘环菡堅(jiān)笗?，希望他能回來。“那些利用每一個(gè)與顧客溝通的機(jī)會為他們提供附加值和解決問題的人，將是2025年企業(yè)最希望擁有的員工。” 高汀說道。

Self-discipline and internal motivation will also be critical success factors, for the traditional office environment may largely disappear by 2025.

自律和自我激勵(lì)也是重要的成功因素，因?yàn)閭鹘y(tǒng)的辦公環(huán)境有可能在2025年基本消失。

Many will work remotely for a variety of organizations, and hours will depend on the geography of the team with which you're collaborating. Although technology will be available to track what you're working on and when, you'll need to be productive without the boss looking over your shoulder.

許多人將為各種組織遠(yuǎn)程辦公，工作時(shí)間將取決于與之合作的團(tuán)隊(duì)所處的地理位置。雖然科技手段可以跟蹤你的工作內(nèi)容和具體時(shí)間，但你應(yīng)該具備在沒有老板監(jiān)督的情況下高效完成任務(wù)的能力。

Another requirement is comfort with rapid change and initiatives that move at the speed of the Internet. Future workers will learn a wide array of skills from strategic planning and hiring to computer programming and design and will be expected to constantly upgrade those skills. Employees of all ages and levels will contribute creative thinking and operational excellence to projects. Gatekeepers and paper pushers will no longer exist.

另一個(gè)要求是適應(yīng)快速的變化以及互聯(lián)網(wǎng)溝通速度下的項(xiàng)目規(guī)劃。未來的勞動者將要學(xué)會很多種技能，從戰(zhàn)略規(guī)劃到員工招聘，從電腦編程到產(chǎn)品設(shè)計(jì)，并要不斷更新自己的技能。各年齡段和各層級的員工都要在項(xiàng)目實(shí)施過程中獻(xiàn)計(jì)獻(xiàn)策，并取得卓越成績。監(jiān)督員和文書處理人員將不復(fù)存在。

Prepare for the Years Ahead

做好準(zhǔn)備

If you're sitting in a cube, doing your work the way you've always done it, how can you prepare to have a viable career in 2025? In addition to honing your technical knowledge and functional expertise in areas like customer service, you should brainstorm ways to position yourself well in the future marketplace -- before you have to.

如果你坐在一個(gè)辦公室的格子間里，日復(fù)一日地用同樣的方式處理自己的工作，那怎么能在2025年成為一個(gè)有競爭力的勞動者？你不但要在客戶服務(wù)等領(lǐng)域不斷提高技術(shù)知識和專業(yè)水平，還要積極尋找各種方式讓自己在未來的勞動力市場中站穩(wěn)腳跟－－一定要未雨綢繆。

"Instead of blindly doing what you're told, get in the habit of taking action that invites people to pay attention," says Mr. Godin. "Make changes to the organization that will benefit the customer, and you'll be the go-to person today and tomorrow."

“你不能盲目去做別人交代的事，而是要養(yǎng)成一種主動讓別人來關(guān)注你的行為習(xí)慣?！?高汀說，“促成組織實(shí)現(xiàn)一些有利于顧客的變革，你就將成為現(xiàn)在和未來的職場達(dá)人。”

For the under-40 set, a leadership-development course or two will be helpful, too. Starting in this decade, the baby boomers' retirement will leave a gaping hole in the executive ranks, and there will be opportunities for members of Generations X and Y to take on greater responsibilities.

對不到40歲的人來說，參加一兩個(gè)領(lǐng)導(dǎo)力培養(yǎng)課程也會有一定的作用。從最近這個(gè)十年開始，嬰兒潮一代先后退休，將在高管層留下不少空缺，這為下一代的勞動者提供了很好的職業(yè)晉升機(jī)會。