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基本上90%的客戶會(huì)有還價(jià)的要求，怎么面對(duì)客戶的還價(jià)，我做了以下的接招總結(jié)。當(dāng)然在具體的業(yè)務(wù)操作中還要，具體問題具體分析?。吹娜硕嗷氐娜松伲魫瀭€(gè)個(gè)copy完就走）
1 以退為進(jìn)：這個(gè)價(jià)格我們也能做，但是如果按這個(gè)價(jià)格做的話，質(zhì)量會(huì)有所下降，請(qǐng)客戶考慮！ Example : we can also accept price at USD 200 .however , the quality will be lowed than the one I have introduced to you at price USD 220 .pls considerate it !
Besides , I would like to tell you . we can even accept the price lower than USD 200 . it is another model XX. The offer of this model is USD 175 . Only adjudge from the appearance . they are very similar . but they are completely of quality . they difference between the two model are listed as following :

the price difference is USD 20 . and we can supply you one year guarantee . So could you tell me what you and your customers should pay the super quality ? what is the result of the 20/360=????
The reason why I have not introduce the products priced USD 175 originally is that I think the quality is the heart of the products . if your customer would like to do business with you is not depend on the price , just depend on the quality。if you can search a products of high quality , they will do not care too much about the price .

第一步，明確告訴客戶我們也能做這個(gè)價(jià)格，但質(zhì)量會(huì)有所不同。
第二步，如果可能推薦類似但價(jià)格比較低的產(chǎn)品。如果可能要比客戶的目標(biāo)價(jià)格低，至少是要等于。 第三步，讓他自己考慮選擇那一個(gè)產(chǎn)品。將兩個(gè)產(chǎn)品的不同之處羅列出來。可以將差價(jià)除于產(chǎn)品的保質(zhì)期限，那樣會(huì)得到一個(gè)很小的數(shù)字，記得，這個(gè)數(shù)字讓客戶自己算，他會(huì)覺得和你在幾個(gè)美分上計(jì)較很可笑。
第四步，解釋一下為什么以前沒有把那個(gè)低價(jià)格的產(chǎn)品介紹給他。盡量讓客戶感覺你是在為他的長期生意著想。
適用度：基本上對(duì)所有的客戶合適
刺激：我們正在和你們國家的最大的該產(chǎn)品的進(jìn)口商合作.我們給他的也是這個(gè)價(jià)格
Example : dear sir , we have already carefully considerated your counter-proposal . however , I am very regret that I can not accept your price . Actually , we have already exported many containers to xx . we have very good cooperation ship with XX company , which is one of the biggest importer of XX products .
Now , this company import around X containers from us every month .

you are our new customer , and your trial order is not very big . however , you share the same price with this company。
I have enclosed the B/L copy of this company’s order , pls kindly check.
so we hope that you can accept our last offer . I have enclosed the P/I for your confirmation again . pls kindly keep us informed if you have paid deposit payment , so that we can arrange production asap .
分析：
第一步，明確告訴客戶我們不能接受這個(gè)價(jià)格
第二步，我們給某某公司的也是這個(gè)價(jià)格（確認(rèn)該公司確實(shí)比較大，至少要比還價(jià)的這家公司大）。他已經(jīng)買了很多貨了。而你是第一次買，量也并不大（潛臺(tái)詞：我給你這個(gè)價(jià)格已經(jīng)夠?qū)Φ闷鹉懔?，你就別還了）。
第三步，為使對(duì)方相信可以將該國大公司的提單COPY件，合同COPY件，或者是OEM的話，產(chǎn)品照片放在附件中。
第四步，將合同付上要求確認(rèn)。
適用度：該市場(chǎng)上已經(jīng)有比較大的客戶，有一定的局限h

3哭窮：原材料上漲，退稅降低，利潤本身已經(jīng)很低了……
Example: dear friend , we have already carefully considerated your counter-proposal . however , I am very regret that I can not accept your price .

Actually , I have already given you the best offer , it leave us with only the smallest of margins . ­
As you known , now the market is very competitive .
the raw material of the XX products has been increased , I think you have already heard from other suppliers .

2 the drawback of the XX products will be 11% instead original 13% . so it is we do not make concession , it is our government can not let us give you concession again .

we hope that you can understand our situation clearly , and accept our best offer .

分析：
第一步，明確告訴客戶我們不能接受這個(gè)價(jià)格
第二步，分析原因
第三步，希望接受我們的最后報(bào)價(jià)
適用度：價(jià)格確實(shí)已經(jīng)是不能再降了，有一定的局限